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May the Delivery Service That Ruins My Packages Go Out of Business

Valuable packages are damaged on the last .001% of the trip because one company hires hostile, angry delivery drivers

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One of the magnificent days in the life of an author, after months of writing, more months of production, and then months of waiting, comes when your new books are finally ready to be shipped from the publishers warehouse.

Publishers know how to ship books so that they will arrive in good condition. So your author copies, in pristine condition, are carefully packed at the warehouse. Sometimes, they travel 1000s of miles, from one stop to the next, magically making their way to your destination.

From Delight to Fright

As an author of 68 books, I’ve experienced the delight in opening a box of my latest books and holding a copy in my hands for the first time. This experience seldom happens, however, when a certain carrier of record is involved. The carrier seems predisposed to hiring aggressive, angry, ineffective delivery men. I say men, because this has never happened with female delivery personnel.

As far as the book boxes might have traveled, and as many places as they might have rested, when the packages are ready to be delivered to my door step, here’s what happens: The driver takes a box out of the truck, strides up my sidewalk, and then, instead of walking up the two steps of my porch and laying the package down, he throws it. In throwing the package he saves perhaps two tenths of a second.

Perilous Odds

When the book boxes are thrown, if they fall flat the odds are that there will be no damage to any of the books. If one corner of the box, however strikes the flat cement of my porch first, then the books in that corner of the box are going to be damaged. In other words, brand new books, in pristine condition, that I have waited months to receive, and which have been shipped thousands of miles across the country, are now irrevocably damaged on the last .001% of the trip because this company hires hostile, angry delivery “professionals” who could not care less about your package.

I have chased such delivery men, after what they’ve done to my book boxes. I have called the company incessantly. I have complained at the local, regional, and national level. Each time I am told – year after year – that they’ll “look into this situation.” Yet, as months pass, and other boxes of books arrive, I receive boxes in damaged condition as a result of the last second in the delivery process.

A Handler Confesses

Confirming what I already knew to be true, an ex-handler from the company anonymously went on record in a national magazine, and exposed the horrors of the company’s delivery system. For example, it is par for the course when boxes arrive squished or bent out of shape. Such packages move along a slide with hundreds of other packages and eventually are crushed from behind. Also heavier packages can slide on top of other packages, and the ones below can burst open.

On a driver’s typical day, he will stand on one package to reach another. Submit a damage claim and often you will be denied because the tape you used on the box wasn’t wide enough. In fact, if you don’t prepare your vital packages in accordance with strict delivery rules then you have no claim. Fair enough, but this hasn’t been the issue in sending or receiving packages. My publishers and I are aware of the regulations. That doesn’t stop the flow of damaged boxes courtesy of this company.

Unbeknownst to almost any layperson, the trailers in which their boxes sit could have holes along the roof. When it rains, boxes can get wet. The drivers know this but in their haste to make their daily deliveries, they do not stop and file the necessary paperwork to have their trucks repaired.

Any Old Way

Shipping anything at holiday time? Shipper beware! Delivery services hire legions of seasonal packagers. Such workers are under-skilled, exhausted, and pre-disposed to handle your box any old way, never mind if it’s upright or getting crushed.

Don’t bother to write fragile on your package. Handlers might encounter hundreds of such packages during their shift. No one cares what you write on the side of the box. In one instance, a supervisor illustrated how to load a package on the truck. The supervisor picked up a small package and tossed on to the top of the stack of boxes.

Unfortunately he missed and the box crashed on the trailer floor, whereupon he re-tossed it back up. Amazingly to the newbie, the box said “fragile.” The supervisor saw the newbie’s sense of alarm and said, “they all say fragile.”

In Reflection

After posting my complaints on Facebook and elsewhere, the company predictably offer me corporate speak: “We will continue to assist you if you follow up via email to us.” I respond, “Do you have any flaming idea how much time I have spent, on the phone, at length, with local and regional supervisors who have said that they would ‘look into it’”? And yet the careless deliveries continue, year after year, regardless of who the drivers are.

As an author, I’ve had 100s of packages delivered over many decades: this company’s delivery people, in general, are the least attentive, least caring, and most likely to destroy packages. It isn’t close: All other delivery services, on average, are superior.

What does work? If you can, request that your publisher use a different delivery service. When you’re sending packages, have a child-like drawing on your box! No handler is going to risk having a package, sent by some child, becoming all mashed up. Short of that, you’re playing Russian roulette with packages every time you interact with such delivery ‘services’ as the brown truck company.

May they go out of business.

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Jeff Davidson is the world's only holder of the title "The Work-Life Balance Expert®" as awarded by the U.S. Patent and Trademark Office. He is the premier thought leader on work-life balance, integration, and harmony. Jeff speaks to organizations that seek to enhance their overall productivity by improving the effectiveness of their people. He is the author of Breathing Space, Simpler Living, Dial it Down, and Everyday Project Management. Visit www.BreathingSpace.com for more information on Jeff's keynote speeches and seminars, including: Managing the Pace with Grace® * Achieving Work-Life Balance™ * Managing Information and Communication Overload®



 
 
 

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Business

And Then There Were Three: A Look at the Three VP Finalists

Here are the pros and cons of each…

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**The Red Report: A Conservative Perspective on Potential VP Picks for Donald Trump in 2024**

Check out Chris Widener’s new video looking at the three VP finalists. A deeper look in print below the video!

As the 2024 election approaches, the political landscape is abuzz with speculation regarding who Donald Trump will choose as his running mate. Three names frequently mentioned are JD Vance, Doug Burgum, and Marco Rubio. Each of these potential vice-presidential candidates brings unique strengths and a conservative vision that aligns with Trump’s agenda. Let’s delve into the qualifications and appeal of each candidate from a conservative viewpoint.

**JD Vance: The Outsider with a Powerful Narrative**

JD Vance, author of the best-selling memoir “Hillbilly Elegy,” has emerged as a potent force in conservative politics. His life story, rising from poverty in Appalachia to becoming a successful venture capitalist, resonates deeply with many Americans who feel left behind by the political elite. Vance’s candidacy embodies the American Dream, making him an inspirational figure for a broad swath of the electorate.

Vance’s conservative credentials are robust. He is a staunch advocate for economic policies that prioritize American workers, a critical issue in the Trump agenda. His focus on revitalizing manufacturing and curbing the influence of globalist policies appeals directly to the heartland voters who were instrumental in Trump’s 2016 victory. Additionally, Vance’s critique of Big Tech aligns with the increasing conservative sentiment against Silicon Valley’s unchecked power and perceived biases.

In the Senate, Vance has proven to be a strong voice for conservative values, consistently advocating for pro-life policies, Second Amendment rights, and a strong national defense. His ability to articulate these positions with clarity and passion makes him a formidable candidate. Vance’s outsider status, combined with his eloquent advocacy for the working class, would complement Trump’s message and broaden his appeal.

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**Doug Burgum: The Businessman and Problem-Solver**

Doug Burgum, the Governor of North Dakota, is another compelling choice for Trump’s running mate. Burgum’s background as a successful businessman before entering politics mirrors Trump’s own journey, suggesting a natural synergy between the two. His experience in leading a state with a strong economy and low unemployment rates demonstrates his capability as an effective administrator and problem-solver.

Burgum’s governance style emphasizes fiscal responsibility, limited government, and economic growth—core tenets of conservative ideology. Under his leadership, North Dakota has seen significant advancements in technology and energy, particularly in oil production. Burgum’s expertise in energy policy would be invaluable in an administration committed to achieving energy independence and reducing reliance on foreign oil.

Moreover, Burgum’s pragmatic approach to governance, coupled with his ability to implement conservative policies effectively, showcases his potential to appeal to a broader electorate. His calm demeanor and focus on results over rhetoric could provide a stabilizing influence, balancing Trump’s more combative style. This blend of business acumen and political effectiveness makes Burgum a strong contender for the vice-presidential slot.

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**Marco Rubio: The Experienced Statesman**

Marco Rubio, the Senator from Florida, offers a wealth of experience and a deep understanding of both domestic and international issues. As a former presidential candidate and a prominent figure in the Senate, Rubio’s extensive political background would bring a seasoned perspective to the ticket.

Rubio’s conservative stance on key issues aligns closely with Trump’s platform. He is a vocal advocate for tax cuts, deregulation, and strengthening the military. His expertise in foreign policy, particularly in relation to Latin America and China, would be an asset in addressing complex global challenges. Rubio’s Cuban heritage and his consistent support for freedom and democracy resonate with many Hispanic voters, potentially broadening the Republican base.

Rubio’s communication skills and ability to articulate a clear, conservative vision make him an effective campaigner. His youthful energy and commitment to conservative principles would appeal to both the Republican base and independent voters. Moreover, Rubio’s legislative accomplishments and his work on bipartisan issues demonstrate his ability to navigate the complexities of Washington, D.C.

In conclusion, JD Vance, Doug Burgum, and Marco Rubio each bring distinct strengths as potential vice-presidential picks for Donald Trump in the 2024 election. Vance’s compelling personal story and advocacy for the working class, Burgum’s business background and effective governance, and Rubio’s extensive experience and foreign policy expertise each offer unique advantages. From a conservative perspective, any of these candidates would complement Trump’s vision and enhance his chances of securing a victory in 2024. The choice will ultimately reflect Trump’s strategic priorities and the direction he wishes to take his campaign and administration.

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Business

Bite-Sized Motivation

The insights or wisdom we need to get us going often don’t have to be more than a few words

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I’ve spoken to 1075 audiences at conventions, conferences, and meetings, and have had the opportunity to hear probably 800 other speakers as well.

The insights, perspectives, or wisdom we need, to get us going often don’t have to be more than a few words. Here are 52 of my own six word “speeches,” drawn from my keynotes and breakout session on the topic of work-life balance. Some of these likely will resonate with you:

Choose from what you already have.
Everyone needs breathing space, especially you.
Information overload obscures meaning and relevance.
Deep breathes are essential for well-being.

Make every day an organized day.
Allow your natural rhythms to rule.
Stay confident and in control daily.
Manage your time, manage your life.

Slow down to plot your course.
Look for the best in others.
Make yourself indispensable on the job.
Compete with yourself, not with others.

Learn to take control of today.
Manage your time to make time.
Take control of your desk clutter.
You’re the best when you’re fresh.

Do something to take control now.
Major projects often require a jumpstart.
Methodically pare down your paper piles.
Don’t attempt too much at once.

Evaluate your situation and what’s important.
Narrow your priorities to stay focused.
Avoid making promises you can’t keep.
Learn to embrace your many talents.

Take the time to become organized.
Become aware of how you react.
Arrange your space; help isn’t coming.
Manage the flat surfaces in life.

Periodically challenge yourself to perform better.
Take long, deep breaths as needed.
Reclaim your places, spaces, and graces.
Start big projects well in advance.

Don’t rush the truly important things.
Make the best use of today.
Schedule accordingly: plan for your future.
Be kind, cut yourself some slack.

Opportunity knocks, but are you answering?
Conventional wisdom has diminishing value.
When practical, substitute time for money.
The market for top talent lives.

The self-reliant survive and thrive.
Leadership requires forethought and super-vision.
Learn from and capitalize on mistakes.
Firmly face the future with confidence.

“Now” holds a lot of opportunity.
Control but don’t curb your enthusiasm.
Treading water won’t propel you forward.
Have you ever really tested yourself?

Life goes on; do your best.
Continually seek out the higher ground.
Luck is distributed evenly, but disguised.
You must be doing something right.

 


 

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