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May the Delivery Service That Ruins My Packages Go Out of Business

Valuable packages are damaged on the last .001% of the trip because one company hires hostile, angry delivery drivers

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One of the magnificent days in the life of an author, after months of writing, more months of production, and then months of waiting, comes when your new books are finally ready to be shipped from the publishers warehouse.

Publishers know how to ship books so that they will arrive in good condition. So your author copies, in pristine condition, are carefully packed at the warehouse. Sometimes, they travel 1000s of miles, from one stop to the next, magically making their way to your destination.

From Delight to Fright

As an author of 68 books, I’ve experienced the delight in opening a box of my latest books and holding a copy in my hands for the first time. This experience seldom happens, however, when a certain carrier of record is involved. The carrier seems predisposed to hiring aggressive, angry, ineffective delivery men. I say men, because this has never happened with female delivery personnel.

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As far as the book boxes might have traveled, and as many places as they might have rested, when the packages are ready to be delivered to my door step, here’s what happens: The driver takes a box out of the truck, strides up my sidewalk, and then, instead of walking up the two steps of my porch and laying the package down, he throws it. In throwing the package he saves perhaps two tenths of a second.

Perilous Odds

When the book boxes are thrown, if they fall flat the odds are that there will be no damage to any of the books. If one corner of the box, however strikes the flat cement of my porch first, then the books in that corner of the box are going to be damaged. In other words, brand new books, in pristine condition, that I have waited months to receive, and which have been shipped thousands of miles across the country, are now irrevocably damaged on the last .001% of the trip because this company hires hostile, angry delivery “professionals” who could not care less about your package.

I have chased such delivery men, after what they’ve done to my book boxes. I have called the company incessantly. I have complained at the local, regional, and national level. Each time I am told – year after year – that they’ll “look into this situation.” Yet, as months pass, and other boxes of books arrive, I receive boxes in damaged condition as a result of the last second in the delivery process.

A Handler Confesses

Confirming what I already knew to be true, an ex-handler from the company anonymously went on record in a national magazine, and exposed the horrors of the company’s delivery system. For example, it is par for the course when boxes arrive squished or bent out of shape. Such packages move along a slide with hundreds of other packages and eventually are crushed from behind. Also heavier packages can slide on top of other packages, and the ones below can burst open.

On a driver’s typical day, he will stand on one package to reach another. Submit a damage claim and often you will be denied because the tape you used on the box wasn’t wide enough. In fact, if you don’t prepare your vital packages in accordance with strict delivery rules then you have no claim. Fair enough, but this hasn’t been the issue in sending or receiving packages. My publishers and I are aware of the regulations. That doesn’t stop the flow of damaged boxes courtesy of this company.

Unbeknownst to almost any layperson, the trailers in which their boxes sit could have holes along the roof. When it rains, boxes can get wet. The drivers know this but in their haste to make their daily deliveries, they do not stop and file the necessary paperwork to have their trucks repaired.

Any Old Way

Shipping anything at holiday time? Shipper beware! Delivery services hire legions of seasonal packagers. Such workers are under-skilled, exhausted, and pre-disposed to handle your box any old way, never mind if it’s upright or getting crushed.

Don’t bother to write fragile on your package. Handlers might encounter hundreds of such packages during their shift. No one cares what you write on the side of the box. In one instance, a supervisor illustrated how to load a package on the truck. The supervisor picked up a small package and tossed on to the top of the stack of boxes.

Unfortunately he missed and the box crashed on the trailer floor, whereupon he re-tossed it back up. Amazingly to the newbie, the box said “fragile.” The supervisor saw the newbie’s sense of alarm and said, “they all say fragile.”

In Reflection

After posting my complaints on Facebook and elsewhere, the company predictably offer me corporate speak: “We will continue to assist you if you follow up via email to us.” I respond, “Do you have any flaming idea how much time I have spent, on the phone, at length, with local and regional supervisors who have said that they would ‘look into it’”? And yet the careless deliveries continue, year after year, regardless of who the drivers are.

As an author, I’ve had 100s of packages delivered over many decades: this company’s delivery people, in general, are the least attentive, least caring, and most likely to destroy packages. It isn’t close: All other delivery services, on average, are superior.

What does work? If you can, request that your publisher use a different delivery service. When you’re sending packages, have a child-like drawing on your box! No handler is going to risk having a package, sent by some child, becoming all mashed up. Short of that, you’re playing Russian roulette with packages every time you interact with such delivery ‘services’ as the brown truck company.

May they go out of business.

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Jeff Davidson is the world's only holder of the title "The Work-Life Balance Expert®" as awarded by the U.S. Patent and Trademark Office. He is the premier thought leader on work-life balance, integration, and harmony. Jeff speaks to organizations that seek to enhance their overall productivity by improving the effectiveness of their people. He is the author of Breathing Space, Simpler Living, Dial it Down, and Everyday Project Management. Visit www.BreathingSpace.com for more information on Jeff's keynote speeches and seminars, including: Managing the Pace with Grace® * Achieving Work-Life Balance™ * Managing Information and Communication Overload®



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Business

Pandora Papers, a box of trouble for whom?

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Pandoras box seems to be a well-known metaphor in today’s culture. It is often used to represent unknowingly opening a box of wop-ass. The Greek origins are a little more complex.  Pandora was the first human woman, a gift from the gods. She was made from earth to be lovely as a goddess. With the gift of speech to tell lies, and the mind and nature of a treacherous dog. She was given a golden crown of animals and sea creatures. Pandora was blessed with grace, desire and caring to weaken her limbs.

Pandora was the first woman to live among mortal men, first bride and great misery. She was destined to live with men in times of plenty and to desert them in hard times.  Her name means both “she who gives all gifts” and “she who was given all gifts”. In the mythology she opened a jar that belonged to her husband that contained every misery that affects man to today, but managed to close it before hope was able to escape the jar.

Which brings us to the latest document leak from the International Consortium of investigative Journalists or ICIJ. This is the latest of leaks following the Panama papers and the Paradise papers. ICIJ claims this is the largest leak of tax haven information ever. The 11.9 million financial records include information on 330 politicians and high level leaders, including 35 country leaders. For two years over 600 journalists from 117 countries helped to follow up leads exposed by the leak.

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Top leaders with homes in Malibu, Monti Carlo, and high rise towers in Dubai. Investments in sugar plantations, polluting factories, and even a hospital. Secret companies and Trusts to hide assets from taxes and their people. ICIJ likes to point out that this money could have been used to help build roads, hospitals, and schools. They also imply the money comes from ill-gotten gains. Pointing out that hiding money is also used during drug smuggling, human trafficking, bribery, and international terrorism.

In an effort to seem like actual investigative journalists they do mention that nothing they were fed was illegal.  They failed to mention that the tax regulations in every one of the countries involved are written by the rich themselves. Mostly by those not uncovered by the Pandora Papers. Something the 600 seemed to have over looked during their two year investigation is any tax avoidance from the United States. Funny thing that.

To find out why you need to look at who the International Consortium of investigative Journalists is and who finances them. It turns out the group was founded in 1997, they claim to take no public funds only donations. Their largest donors happen to be Soros, thru the The Open Society Foundation. Now needless to say Soros is not going to admit what each one of these people did to stop his march towards one world government headed by Soros and company, but we can speculate.

Tony Blair, supported the American action in Afghanistan. King Abdullanh met with and supported Israel. Vladimir Putin would rather not have a one world government telling him how to run Russia. Shakira no stranger to wokeness had the gall to disagree with the Conovirus imprisonment and demanded children be let outside into the sun and air. You can bet that each one of the targets of this dump had somehow displeased those supporting the great reset.

Each one of these thought they had found a beautiful tax haven not knowing it was she who gives all gifts and conversely she who is given all gifts. By selectively revealing that it is worthwhile to spend money to hide income from those who did not earn it is telling. Besides highlighting that taxes are too high for the services provided. Telling that not one American is mentioned. Telling that the “journalists” didn’t discover how politicians in government get rich on civil service salaries. Not one mention of the heads of NGO’s (non-governmental agencies) have found that the poor are very very good for them. How about a peek into how many of the 1.5 million tax exempt organizations in America are just a tax dodge.

We will wait with the patience of Job for the International Consortium of investigative Journalists to do some real investigating.

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Business

The People Who Size You up Instantly

Beware of people who conveniently assess what you need, while missing the boat about their own needs

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I went to a social gathering and, arriving early, few others had arrived. So I took out my notepad and pen, and leisurely started making notes. A lady who saw me, asked what I was writing, which, of course, could be either a friendly way to start a conversation, or intrusive, depending on your point of view. I took it as the former, and shared with her my predisposition to take notes outside of my office where I generate ideas that don’t readily emerge at my desk.

Apparently my explanation was not satisfactory for her. In rapid succession she told me, ‘You need to get a drink. (Actually, I don’t drink.) You should to stop making notes. You ought to relax. (Making notes is relaxing to me.) You need to get a life.’

Paradoxically, I am the author of the books, Breathing Space and Simpler Living, and the audiobook, Get a Life. I also own the registered trademarks for the programs, Relaxing at High Speed and Managing the Pace With Grace. I have delivered 1,060 lectures on these topics for three decades.

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Quick and Wrong

It’s beyond strange when someone at a social gathering, in such short order, will assess what I need to do, with one pronouncement after another. When told that I needed to relax, I said, “If I was any more relaxed, I’d fall asleep.”

I came away from that experience recognizing that people who will readily tell you what you need are the ones who need what they’re telling you. You might have noticed a somewhat similar phenomenon in the workplace.

Suppose you work in a company that is crowded, noisy, and busy almost all the time. However, in your own office or cubicle, whichever the case might be, you’re able to maintain order.

Perhaps you have installed some sound barriers, if that is appropriate, and have crafted a workspace where you can get things done. People who walk by notice that your office equipment, resources, and possessions are organized. Guess what? Some office mates won’t tell you this, but they are uncomfortable with your organizing skills.

If they could find a simple way to articulate it, they would tell you, “Loosen up.” You don’t need to be so neat and orderly.” Why are they itching to tell you this? Because your level of organization makes them feel inadequate.

Be Like Me, I’ll Feel Better

Much like the lady at the social gathering, who told me ‘what I needed,’ some people in your immediate environment, in observing your capacity for taking charge of your space, and perhaps noting your higher-than-average level of productivity, would rather that you acted and proceeded in a different way. You might not hear that from them, but that is some might be thinking.

Beware of those people who so conveniently assess what you need, while completely missing the boat about their own needs. They fail to realize that what they’re telling you, is probably what they need to address for themselves.

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