Businesses That Practice The Second Step Succeed at Business Growth - Politicrossing
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Businesses That Practice The Second Step Succeed at Business Growth

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Business growth is a topic among every business leader.  Business leaders often wonder where they can find the best business advice and counsel to build their business. Although good business counsel can be found in many books, there is only one book that contains all of the best business secrets that business leaders need to know to build a successful business and life.

That sacred book is the Bible. I have studied the Bible for years and have often read the words for encouragement, consolation, improvement, and inspiration. I have also found that it contains the best principles to build a successful and growing business.  As a result businesses that practice the second step succeed at business growth in any economy.

Biblical Principles to Build a Successful Business 

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A principle that helps in building a life and building a business is going the second mile. Profitable businesses develop a second-mile mentality. I call this principle the idea of always taking the next or second step. Jesus himself gives this principle in Matthew 5:41. The New Century Version records the statement as, “If someone forces you to go with him one mile, go with him two miles.”

Above all Jesus gives this principle to his followers as a way for them to separate themselves from the culture in which they were living for the purpose of helping others to see Him more clearly. In business, companies also need to separate themselves so that others can see our business more clearly. Every business would be wise to cultivate a second-mile mentality throughout their business.

Too many businesses are expecting second-mile results without giving second-mile service.  

How To Develop a Second Step Mentality To Grow Your Business:

Businesses That Practice Second Step Service Find Unexpected Solutions

As a result of Second-mile or second-step service, it inspires people to find solutions for the customers that both please the customer and serve in the business’s best interest. Customer service is really customer creativity. Every company should free their people to solve the problems that their customers face. 

Chris DeRose and Noel Tichy, in a Harvard Business Review article, write of the importance of empowering all employees. As a result they write, “Frontline workers not only see service breakdowns but also opportunities for serving customers in entirely new ways. Teaching frontline leaders the basics of designing simple experiments enables organizations to test many more ideas than could ever be orchestrated centrally.”

Great companies empower all employees to solve all the problems that all their customers might experience.

Businesses That Practice Second Step Service Show Unexpected Sympathy

Great businesses listen to their customers. These businesses genuinely care about their customers and want to solve their customer’s problems. Customers want to be listened to and understood. Sometimes all a customer really wants is to have someone listen to their concerns and care about the situation. Companies that care about their customers will always have customers to care for.

Companies that care about their customers will always have customers to care for.  

Businesses that Practice Second Step Service Create Unexpected Stories. 

Businesses that focus on customer service create great customer stories. Every company should pay attention to the stories that they create. The possibility of stories can happen daily.  Every day team members can have a focus to creating a new customer story.  So Stories are created when customers are listened to and served well. 

Businesses that Practice Second Step Service Provide Unexpected Service

Businesses that love their customers create new ways to improve their service to their customers. Author Tommy Newberry has written, “Constantly ask yourself how you can increase your service and contribution. Ask, “How can I triple my value to my boss, to my clients, to the marketplace, to my family?” Write it down. No one can do the minimum and reach the maximum.”

When a company creates more value for its customers, its customers create more value for the company.

Many Biblical values make for good business principles. Maybe one of the most important principles is going the second mile. Roger Staubach once quipped that “There are no traffic jams along the extra mile.” Indeed, businesses and business leaders that choose to go the second mile will find many rewards and benefits.

This article comes from the book “Well Done” The 12 Biblical Business Principles That Leaders Can Use To Grow Their Business and Kingdom Impact. You can get the book at Amazon.

We'd love to hear your thoughts about this article. Please take a minute to share them in the comment section by clicking here. Or carry the conversation over on your favorite social network by clicking one of the share buttons below.


Ken Gosnell is the CEO and Servant Leader of CEO Experience (CXP). His company serves Christian CEOs and leaders by helping them to hear the words Well Done. CEO Experience provides great retreat experiences for CEOs that both transform them and their organizations that enable them to go further faster. Ken is the publisher of the CXP CEO Executive Guide that is designed to help leaders learn faster by encouraging them to give themselves a monthly learning retreat. His monthly CEO retreats have helped thousands of CEOs and their leadership teams to enhance strategic, operational, and people accomplishments. He is a keynote speaker, executive coach, and strategic partner with CEOs and successful business leaders. He is also the author of the book Well Done - Biblical Business Principles leaders can use to Grow their business with Kingdom Impact



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Business

The Post That Made Facebook Threaten One of America’s Top Motivational Speakers

Apparently you aren’t allowed to ask pointed questions that make the leftist overlords look bad.

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Apparently you aren’t allowed to ask pointed questions that make the leftist overlords look bad. Check out PolitiCrossing Founder and motivational speaker Chris Widener’s post that earned him the threat:

If Covid was so deadly, would Democrat politicians get caught without their masks dining at French Laundry? Or going maskless in their private jet terminals? Or at the ball games they attend? Would they really risk their very lives?

If the seas were really going to rise from global warming would Obama really own thirty million dollars of beach front properties?

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If this is so deadly, would they allow us to pack hundreds of people into an airplane eighteen inches from each other (yet require you to “social distance” while you get off the plane)? Would they allow thousands of people to use the same touch screen to check in in airports like I just did ten minutes ago?

You have been fooled my friends. Look at what they do, not at what they say. The biggest scams in human history are being pulled on us and half our country goes along with it because they have no discernment of right and wrong or truth and error. And worse, when you call them on their BS, they act indignant and curse and belittle you.

Why would they keep virologists from the best schools in America from getting their message out that this is a scam? Why would they keep you from using medications that have been around and safely used for decades?

We simply cannot continue to allow these shysters to harangue us into complicity. I for one will continue to fight until my dying day for truth against duplicitous manipulation.

If someone told a crowd of 1000 people that they have to shut down their businesses and stay home from school and wear masks or else ONE of those 1000 people would die in the next year, would you do it? Of course not. That’s the math, and only if you believe all the reported cases of death by Covid were actually true but of course we know that many deaths were categorized as Covid deaths but weren’t.

And yet that is exactly what we have done.

Why would they roll out a vaccine that doesn’t even keep you from getting Covid and has tons of side effects and roll out national marketing campaigns to pressure everyone to get it?

What’s really going on here?

It is time to put on your thinking caps, my friends. Just because someone in authority says something is true doesn’t make it so.

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Business

Pay as You Go

We each benefit by pacing ourselves for the long haul.

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In 1900, the median age of Americans at the age of death was 49 years old. By 2018, life expectancy of Americans had jumped to above age 80. Career professionals, like nearly everyone else, are living to ripe old ages. As such, they need to pace themselves for the long haul. A personal story helps illustrate the point.

Machinists Know Best

I worked with my friend Peter, for Smyth Manufacturing Company, the book binding equipment manufacturer, the summer before we entered college. It was my only time in a job shop, and I learned many lasting lessons such as the importance of cleanliness in an industrial setting.

Before you left for the evening, you oiled your machine, wiped the floor and counters, and cleared away scraps and extraneous items so you could begin the next day without impediments. The craftsmen sometimes elaborately cleaned and reorganized items in the middle of the day as well, as they switched from one job to another.

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When you’re working with potentially dangerous industrial equipment, you can’t afford to have a stray bolt or paper clip lying around that could catch in a gear and fly across the factory floor into someone’s face.

Control the Immediate Environment

As deftly as these job shop professionals worked, they continually maintained control of their immediate environment because they understood its importance on many levels. In case you think they were being overly cautious or were paid some admirable hourly wage, guess again. These workers were paid by the piece, and they were known as “piece workers.”

Any one of them could have easily increased their output on a given day by slacking off on cleaning and maintenance procedures. After all, if you can turn out seven pieces in a day spending 30 percent of your time cleaning and maintaining, you might be able to produce more than 10 pieces if you completely concentrate on your output.

In the short-term, you could make more money. Longer term, you could injure yourself or others, create more waste, shorten the equipment’s life, or get fired.

A Primary Lesson

The lesson for us all is to “Pay as you go.” Clear the decks each night, arrive ready for the next day, and pace yourself for the long haul.

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